I have been coming to Tuffy regularly for quite a while now and have been happy with Paul and the service. However, when I was there today Paul told me that I needed new tires. This came as a shock to me since I am there on a regular basis to have my oil changed etc. I have asked every time that I've been there about my tires and how they're wearing since I have had to replace my tires on my 07 Toyota Rav three times already with only 85,000 miles. Never until today was it mentioned that my tires were wearing let alone need to be replaced. Not sure I feel as confident as I have in the past with the service.
I always get good and friendly service at this Tuffy's.
Great service, as usual.
Overall very good. This was an emergency visit. We were cared for right away and the necessary work was completed within an hour. We were treated respectfully and professionally. When we were called after completion we were given a price total that included 200 dollars of unecessary additional products. The price total confused me. We declined the additional services however seperation of requested work and additional sales would be more professional. I am not minimizing the recommendations, however packaging additional sales with requested work seems like a sales tactic. I am happy with Tuffy, I wouldn't want that ruined by implimentation of tricky sales tactics. You currently have an honest image, please protect it.
The work I requested was done promptly and professionally. I appreciate the time, care and attitude of the technicians; they exhibit capability beyond the mechanics at my dealership and other local auto repair shops. I will return with all of my family cars for routine maintenance and other necessary repairs. Thanks for being in my neighborhood.
Always trust worthy and clean waitting room. A lady dont feel uncomfortable going there.